Privacy Policy

ZIEBEN HAUS INC. — PRIVACY POLICY

Effective Date: 2026-05-23

Jurisdiction: Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and Province of Ontario, Canada

1. Introduction

Zieben Haus Inc. ("we," "us," or "our") runs the online store at ziebenhaus.ca. We care about your privacy. We follow the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy laws to keep your personal data safe.

This policy explains how we collect, use, and share your data when you visit our store, buy our clothes, or sign up for our emails.

2. Personal Information We Collect

We collect data from you when you use our website. We collect:

  • Contact Details: Your name, billing address, shipping address, email address, and phone number when you buy an item.

  • Payment Details: We use secure payment systems. We do not store your raw credit card numbers on our website servers.

  • Your Artwork Files: The images, photos, and text you upload to The Studio so we can print them on your custom clothes.

  • Marketing Choices: Your consent record and email choices when you sign up for our newsletter.

3. Third-Party Data Processors

We work with other companies to print your clothes and process your payments safely. We only share your data with the companies listed below.

Here are our service partners:

Company What They Do What Data They Get
Shopify Website Platform Hosts our online store, saves your shopping cart, and handles secure checkouts. Payments go through Stripe Payments Canada.
Klaviyo Email Marketing Saves your email address and runs our newsletter sign-up forms.
Printful Printing Partner for Editions Gets your name, shipping address, and order details to print and ship our artist collections.
Printify Printing Partner for The Studio Gets your name, shipping address, and order details to print and ship your custom creations.
Zepto Custom Design Tool Processes and saves the images you upload so our website can show your custom designs and make the print files.
HubSpot Customer Relationship Management (CRM) Stores your order history and support messages so we can help you when you email us. Note: We do not use HubSpot to track your web browsing.

4. Cookies and Web Tracking

Our website uses cookies to make the shopping cart work and help you check out.

  • Order Tracking: Printful uses a tracking pixel on our site to confirm when you buy an item from our artist collections.

  • Web Analytics: We do not track your web browsing for social media ads right now.

5. CASL Compliance (Anti-Spam Rules)

We follow Canada's Anti-Spam Legislation (CASL). We do not send spam.

  • Express Consent: We only send marketing emails if you check a box to sign up. We use Klaviyo sign-up forms to collect your email safely.

  • Easy Unsubscribe: Every marketing email we send has an unsubscribe link at the bottom. You can click it to stop getting emails instantly.

6. Your Privacy Rights Under Canadian Law

Under PIPEDA, you have legal rights over your personal data:

  1. Right to See: You can ask us for a copy of all the personal data we have about you.

  2. Right to Fix: You can ask us to update or change your contact details if they are wrong.

  3. Right to Delete: You can ask us to delete your data. We will delete it unless we need it to finish an open order or to meet official tax record requirements.

If you want to use any of these rights, please email us at the address below.

7. Our Contact Information

Zieben Haus Inc.

2159 Fourth Line

Oakville, ON L6M 4B4

Canada

Support Email: support@ziebenhaus.ca

Company Registration: Federal Corporation Number 1585063-0 | Ontario Corporation Number 1001585063